RICHELIEU INVEST
Frauds & Scams
Combating Banking Fraud and Scams
Together, let us be vigilant and remain alert
Fraudsters employ cunning tactics to manipulate you and seize your banking information or to induce you to validate transactions that you did not initiate.
To gain your trust, a fraudster will not hesitate to impersonate an employee of Group Banque Richelieu or claim to be working on our behalf.
1. NEVER DISCLOSE YOUR BANKING DETAILS
Your banking details (accounts and cards) are strictly confidential: they belong to you and must not be disclosed to a third party, even a trusted one.
Verify the identity of your interlocutor before transmitting information or performing a requested action*. If in doubt, hang up and contact your advisor through your usual channels.
* Be vigilant; the displayed phone number may seem legitimate or known from your contact list (bank branch, customer service, etc.), but in some cases, it may have been spoofed by the fraudster using the "spoofing" technique. The fraudster can indeed customize the displayed number; this constitutes telephone line impersonation. Also verify the email addresses of individuals who contact you.
2. NEVER SURRENDER YOUR BANK CARD
We will NEVER ask you (by phone, SMS, or email) to entrust your bank card to a courier or any other person, for any reason whatsoever.
3. NEVER ACT HASTILY
Remain calm; fraudsters aim to place you in a stressful situation, thereby limiting your ability to think clearly.
4. Be Vigilant
Before entering personal information and validating a transaction, carefully read the information displayed on the screen of your smartphone or computer.
Never confirm a payment by clicking on a received link. The website's URL must begin with https://. Indeed, the "S" following "http" guarantees the security of the transaction.
Never click on links contained in emails or SMS messages that appear suspicious. If in doubt, do not open attachments.
Monitor your account and expenditures (particularly those made with a bank card).